Privacy Policy

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According to the provisions of Law 15/1999 of 13 December on Protection of Personal Data (Act), it is reported that, except specific indication to the contrary, the personal data collected on this website will be included in files of the holder of this application, 5VIAJES S.L.U entity, established at Ed. Europa, planta baja, Carretera de Valldemossa km. 7,4 Parc Bit, 07121, Palma de Mallorca, Spain (hereinafter referred to as "ALITRAVEL").

In general, the form fields that are on the web and are marked as mandatory, must necessarily be completed for proper processing of their applications.


    • USER REGISTRATION: Personal data collected through the user registration form will be treated for the control and management with regard to registered users as well as for the administration, management and control of the web and its restricted access areas. This data will also be processed for statistical and improved implementation of our services. Once registered, the user can view the history of your reservations and access their profile and update the information provided at the time of registration.

      Passwords to access accounts of registered users are personal, confidential and non-transferable. Registered Users are solely responsible for maintaining the confidentiality and security of your account, assuming these exclusively the consequences of any kind regarding the activities carried out by it. Users agree to immediately notify ALITRAVEL of any breach of security of your account.

      ALITRAVEL prompts the USER to register data / credit cards you want to use to book accommodations through the application. The system will ask for the cardholder’s name, card number, expiration date and security code (CVV), and store these details safely for the duration of the business relationship. The USER can cancel at any time the data through the data collection form through your USER profile or through the method provided in section 7 (Interested Party Rights).

    • CONTRACTING SERVICES: Customer data will be processed for the administrative and financial management of the relationship as well as for statistical and improvement of our services and web. Written data will be processed for the reservation system and the issuance of the necessary documents for the holiday. For the correct processing of the reservation, this data will be communicated to companies whose services are included in the contracted flight and / or management companies of global reservation systems, such as AMADEUS GLOBAL TRAVEL DISTRIBUTION , affected travelers expressly consent to the necessary international transfer of data, where such companies are outside the European Economic Area.

    • CALL CENTER: For safety and quality control, calls to our call center and our agents may be recorded. Personal data collected during these calls will be used for the processing of their applications. If you do not want the call to be recorded, you must indicate it to the agent that attends you.

    • CONTACT AND QUERIES: The personal data provided through the contact form or queries will be processed to the attention of the same, and to improve the quality of implementation and our services.

    • CLAIMS: The personal data included in the claims or complaints will be processed to the attention of the same, and to improve the quality of implementation and our services. In case of providing health data, you expressly consent to the processing of them for proper attention to the claim. Depending on the subject, recipients of your personal information may be, among others, governments or public entities, government agencies, prosecutors, judges and courts or insurance companies. Your data will also be communicated to suppliers whose services are included in the service contract. You expressly consent to the required international transfer of data, when companies referred to above are outside the European Economic Area.

  2. ADVERTISING AND PROCESSES FOR COMMERCIAL AND LOYALTY PURPOSES IN ALITRAVEL: If you so requested at the time you provided your personal information or have subscribed to the Newsletter, your data will be processed by ALITRAVEL to inform in a personalized manner, by any means, including electronically or by telephone about products or services, or by 5VIAJES own employees, regarding the tourism industry, automotive, leisure, art, culture, education, telecommunications, finance and insurance.

    Your data will also be included in the file of the 5VIAJES BRAND USERS, for the same purposes, to improve the quality of services provided by 5VIAJES and statistical purposes, commercial segmentation and customer loyalty.

    At any time, you may revoke consent to receive commercial communications by updating your profile which is accessible from your account in the application or by sending an email to the email address: You also may revoke your consent for the above purposes as indicated below in the section "Interested Party Rights"

    Please be advised that for both sending and managing our comercial communications, we resort to technological solutions provided by companies that are out of the European Economic Area. Subscribing to our Newsletter necessarily implies your consent for international data tranfers that concern you and that are necessary for this purpose. The different services we use to send you comercial communications are:

    Cheetahmail: This email platform is provided by Experian Group which header is the company Experian Information Solutions Inc. with registered office in 475 Anton Blvd. Costa Mesa, CA 92626, U.S.A. In case you have any query about this service and its operation or about Experian's privacy policy do not hesitate on contacting Experian Spain, S.L.U. with registered office in C/ Príncipe de Vergara, 132 - 1 ª Planta, 28002 Madrid, Spain marketing.spain[@], phone number: (+34) 91 530 03 70, or if you would rather contacting directly Experian's privacy department you can do so by clicking on the link down below:

    Oracle Responsys Marketing Platform Cloud Service: This service is provided by Oracle's Group and its affiliated companies, which identify themselves on the link below: For further information or queries about the way this service works, or about Oracle's privacy policy you can contact Oracle Ibérica S.R.L with registered office in C/ José Echegaray, 6, Edificio B, 28232, Las Rozas de Madrid, Spain, phone number: (+34) 902 302 302. Please note that you can contact directly the group's privacy department through the application form available on the link down below:

  3. THIRD PARTY DATA.- In the case of providing personal data to third parties, You declare that you have the consent of those affected to do so, who have been previously informed of the content of this privacy policy.

  4. COOKIES AND NAVIGATION DATA.- The cookies we use are anonymous and do not allow us to identify them with a particular user. Only if a user is identified within the application, could the information obtained through these cookies be associated. We use cookies for the technical measures necessary to provide the services requested by our users, for example to enable the system to save the information provided in each stage of the registration process.

    In order to optimize the experience of using the application, we also use cookies to recognize visitors and users and remember the parameters which were chosen during visits, for example to maintain the accredited status of registered users or the language chosen during the first visit.

    We also use cookies and process data generated by the navigation for statistical reasons and to analyze application activity in order to improve their content and adjust to the preferences of our visitors.

    When using our application without disabling cookies in your browser, you therefore consent to the install of them.

    You can find out more about the cookies we use and on how to disable them in our policy on cookie use and the processing of navigational data available on the home page.

  5. INTERESTED PARTY RIGHTS.- Those affected may exercise their rights of access, rectification, cancellation and opposition in writing accompanied by a copy of your ID to ALITRAVEL, 5VIAJES, S.L.U, Ed. Europa, planta baja, Parc Bit, 07121, Palma de Mallorca, Spain.

  6. UPDATING THE PRIVACY POLICY.- We reserve the right to update our privacy policy at any time as a result of strategic corporate decisions, as well as to meet any legislative or legal changes.

    Each time the policy is changed significantly, ALITRAVEL will make all reasonable efforts to inform any affected users. In any case, when your consent is necessary under current legislation, appropriate protocols for collection are enabled.

    If you have questions or need any clarification regarding our privacy policy or the processing of your data, you can contact us at the above address.