Last modification: April 2018
You declare that the data you provide, now or in the future, is correct and truthful and you agree to notify us of any changes to this data. If you provide personal data from third parties, you agree to obtain the prior consent of the parties in question and inform them about the content of this policy.
In general, the mandatory fields in our forms must be completed in order to process your requests.
1. Who is responsible for processing your data (the data controller)?
Unless specifically indicated otherwise, the data controller which shall process your data collected on the www.alitravel.co.uk website (hereinafter, the "Website") is the company TravelConcept S.L., with address at Edificio Logitravel, Parcela 3B (Parc Bit) - Ctra. Palma - Valldemossa km 7.4, 07121 Palma de Mallorca, Spain.
We belong to the Logitravel Group. You may contact the Data Protection Officer of the Logitravel Group at firstname.lastname@example.org.
2. What personal information do we collect?
The data we process is collected:
The data we collect is provided either directly by you or by third parties who process requests on your behalf; for example, the person making the booking, the company for which you work, or other travel agencies.
The data categories which we process typically consist of:
3. Why do we process your data?
We process your data for the following purposes:
The data of Website users is also processed for the administration, management and control of the Website itself and its restricted access areas, as well as for statistical purposes and the enhancement of the Website and our services.
For reasons of security and quality control, calls made to our call centre and our agents may be recorded. If you do not wish the call to be recorded, please inform the agent attending to you.
We process your data for the following commercial purposes:
4. Who may we disclose your data to?
In general, we shall only disclose your information with your prior consent, when it is necessary for the processing of your requests, the provision of contracted services, or to comply with our legal obligations.
We may resort to technological solutions or services provided by companies which are outside the European Economic Area for certain functionalities of the Website. In this case, we shall adopt the appropriate measures to guarantee an appropriate level of personal data protection. In particular:
Please note that all information found in the blog, forums or other engagement tools available on the Website shall become public information, so users should take special care when deciding to post comments or share their personal details.
The use of these engagement tools is subject to the conditions listed below.
You undertake to make appropriate use of the comment posting feature of the Website, agreeing to refrain from posting details and/or comments which:
We reserve the right to remove, or not publish, any comments or posts which fail to meet the abovementioned standards, particularly those which violate the respect for human dignity, which are discriminatory, xenophobic, racist, pornographic, which constitute an attack against youth or childhood, public order or safety or which, in our opinion, are not suitable for publication. We shall not be held responsible for the information stored at the request of users and, in particular, regarding the opinions expressed. Neither are we responsible for the accuracy, quality, reliability and correctness of the information which users may include. Notwithstanding the foregoing, anyone whose personal data is included in comments or posts published on the Website may request, at any time, the removal of such data, as indicated in the section "What are your rights?".
5. Legal basis for processing
The legal basis for the processing of your data is the management of the legal relationship established with you, the provision of requested or contracted services, and compliance with legal obligations, especially those applicable to accounting, taxation, tourism or traveller security and control.
The following data processing is based on a legitimate interest:
The following processing items are based on your consent, without the withdrawal of such consent conditioning the provision of contracted services:
6. For how long will we retain your data?
In general, we shall keep your data for the duration of the relationship you have with us and, in any case, throughout the periods provided in the applicable legal provisions, for example, in relation to accounting and tax matters, and for the time necessary to meet possible processing-related liabilities. We shall remove your data when it is no longer necessary or relevant for the purposes for which it was collected. Specifically:
Access to restricted areas of the Website shall be withdrawn one month after its creation. Browsing-related information shall be removed once the website connection has been completed and the statistics compiled.
Recordings of calls to the call centre shall be discarded within a maximum period of 2 months, unless required otherwise for the time required to manage possible incidents or deadlines stipulated by legal provisions.
The data processed for commercial purposes, including commercial profiles, shall remain valid until its deletion is requested. Consent is recorded, for example, in electronic form submission logs, and shall be kept for the entire duration of the processing and the applicable limitation periods.
7. What are your rights?
You have the right to obtain confirmation about whether or not we are processing your personal data and, in that case, access such data.
Once you are registered on the Website, you may check your booking history, as well as access your profile and update the information you provided at the time of registration.
You may also ask for your data to be rectified if it is inaccurate or incomplete. In addition, you may request the deletion of your data if, among other reasons, it is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request limitations upon the processing of your data. In this case, we shall only process the data in question for the formulation, exercise or defence of claims or with a view to protecting the rights of other persons. Under certain conditions, and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we shall cease to process your data other than for compelling legitimate reasons which prevail over your interests or rights and freedoms, or for the formulation, exercise or defence of claims.
Similarly, and under certain conditions, you may request the portability of your data for it to be transferred to another data controller.
You may revoke the consent that you had given for certain purposes, without affecting the legality of the processing based on the consent prior to its withdrawal.
To request your withdrawal from processing for commercial purposes you may:
At any time you may revoke your consent for geolocation or the installation of tracking or profiling cookies by modifying the privacy options of your web browser or your device. You may learn more about online behavioural advertising and how to manage the privacy of your browser to refuse such processes at www.youronlinechoices.eu. Further information about our cookies policy is available at http://cdn.alitravel.co.uk/alitraveluk/htm/en/cookies_policy.htm
You also have the right to file a claim with a data protection authority. You may check the list and contact details of the European data protection agencies on the European Commission website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, you must send us a request accompanied by a copy of your national identity document, or another valid identity document, by postal or electronic mail, to our Data Protection Officer at the addresses indicated in the 'Who is responsible for processing your data (the data controller)?' section.
You may obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency ('Agencia Española de Protección de Datos') at http://www.agpd.es or on the website of the data protection authority of your country.