Legal Notice

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The terms and conditions indicated below regulate the access and the use of the URL www.alitravel.co.uk (hereinafter referred to as the) owned by 5VIAJES 2012, SLU (hereinafter known as 5VIAJES).

Because we are a Spanish Company, we have to comply with Spanish law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish law.

Spanish travel agencies are compelled to be fully licensed and insured in order to cover their responsibilities and provide proper assistance to their customers in case of insolvency.

Identifying parties

On the one hand, 5VIAJES 2012, S.L.U established in the Edificio Europa, planta baja, Parc Bit, Ctra. Palma-Valldemosa km 7,4 - 07121 - Palma de Mallorca (Spain), with AV / BAL 618 and CIF No. B-57742041 and registered in the trade register of Palma de Mallorca on Folio 94 of Volume 2485, Page PM-68874, Inscription 1.

And, secondly, the individual, hereinafter referred to as the USER who accesses the page to find and contract the services offered through the WEBSITE. The User declares that he/she is of age (over 18 years) and has the legal capacity to acquire the services offered through the WEBSITE and use it according as per the general conditions detailed below, of which the USER expressly understands and accepts.

General Conditions

  1. The WEBSITE is optimized for use with the Internet Explorer browser with Windows. 5VIAJES is not responsible for the results obtained using a different browser or operating system.

  2. 5VIAJES operates the WEBSITE and in particular, offers, and if necessary, provides the content, products and services of the WEBSITE to the USER on behalf of recognized tour operators. Therefore in this sense, 5VIAJES has been limited to include the service on the WEBSITE Unless explicitly stated, under no circumstance is it understood that 5VIAJES directly offers flights.

  3. In the case of lowcost airline companies, the use of the WEBSITE by the client to locate them for the purposes of reserving involves direct customer submission to the general conditions of those airlines and general conditions of their own websites each for the purpose of flight searches, including those relating to personal data protection.

    Furthermore, the information contained in the WEBSITE is offered for USER convenience as sent to us by tour operators, which may contain inaccuracies, errors or any kind of error. 5VIAJES is not liable for any such mistakes.

  4. By registering with 5VIAJES, the USER accepts that personal data submitted is subject to the electronic processing which is owned by 5VIAJES. 5VIAJES wish to inform you that your data will be treated confidentially and stored on servers that meet the requirements established by the Spanish legislation on data protection.

    5VIAJES and the USER are committed to operate in full compliance with the Unsolicited Advertising Policy regulated by the Law Society Services of Information and Electronic Commerce (LSSICE). In particular, it will:

    • Not assign such data to any company outside 5VIAJES.
    • Do not send chains of unsolicited electronic messages.
    • Include the word "advertising" in the messages that 5VIAJES send to the USER.
    • Allow the user in such messages to cancel or modify your data.

    The user permits 5VIAJES to use such data for the delivery and management of services and communications between the user and 5VIAJES via different ways including: e-mail, phone or mobile systems in their different options.

  5. Within the WEBSITE there are links to other websites over which 5VIAJES have no control and are obviously not responsible. 5VIAJES does not sponsor or guarantee any of these third-party websites, which have been included for the convenience of users.

  6. The traveller is solely responsible for complying with government requirements for documentation of exit, entry and any other. This information can be found on the website of the Spanish Ministry of Foreign Affairs (www.mae.es). 5VIAJES can incorporate additional specific conditions which shall be recorded in the WEBSITE.

  7. The purchase of any product will only be effective when 5VIAJES successfully perform a charge to the credit card provided or receive by bank transfer, the amount of the purchase, until which time the booking may be cancelled by 5VIAJES.

    The request for a reservation involves commitment by the customer to authorize the charge on the credit card or bank account provided to the full amount of their holiday.

    Prior to contracting, the USER has at their disposal on the WEBSITE a section called "How to make a booking", in which the various steps to be taken to carry out to complete the booking.

    On the WEBSITE the reservation can be made in Spanish. Most of the fields are free, so that the WEBSITE has no means to identify and correct errors with data entry, so the USER must observe the utmost care in their completion.

    The document that formalizes the contract with the customer for purchases of any service through the WEBSITE will be filed by 5VIAJES and USERS can access it at any time through the section "My Reservations" on the WEBSITE, which is located in the upper right section, by entering your email address and password.

  8. Users will use the WEBSITE only and exclusively for private and personal use. Users may not copy, reproduce, transmit or distribute in any way the content of this WEBSITE or the services that can be obtained through it, without the prior written permission of 5VIAJES.

  9. Users may not establish links to web pages on the Website without prior written consent from 5VIAJES.

  10. The prices listed online are including airport taxes. They do not include the cost of visas or exit fees of a country.

  11. 5VIAJES undertakes to act with due care to the effect that the data displayed on the WEBSITE are at all times accurate and up to date. However, sometimes through no fault of 5VIAJES there may be a typo, committing 5VIAJES in such cases to correct such errors as soon as possible. Likewise if there is a typo with the price and the USER has been involuntarily affected, and could not have reasonably been warned of the error then 5VIAJES will honor the price initially offered.

  12. 5VIAJES is not directly or indirectly responsible for:

    • The information entered by users, partners and third parties.
    • The infringement by the USER of intellectual property rights, rights to honor, personal and family privacy, personal images (photographs), owner rights and of any other nature belonging to a third party as a result of the transmission, distribution, storage, availability, reception or access to content.
    • The links and hypertext, which, through the WEBSITE the user uses to access features and services offered by third parties not owned or under the control of 5VIAJES; therefore is not responsible for the information contained therein or any effects that might result from such information.

  13. This entire WEBSITE: text, images, brands, graphics, logos, buttons, software files, color combinations, and the structure, selection, arrangement and presentation of content, is owned by 5VIAJES and the reproduction, distribution, public communication and transformation. Reproduction, retransmission, copying, transfer or broadcast, in whole or in part, the information contained in these pages, regardless of their purpose and the means used for it is also strictly forbidden.

    The WEBSITE reserves the right to modify, limit or cancel the terms and conditions applicable to WEBSITE referred to above, provided that prior notice with a minimum of 15 days is provided. The notice shall be by a pop up window that opens when you access the page, or a notification to the user prior to the modification, limitation or cancellation.

    5VIAJES reserves the right to deny or withdraw access to the Portal and / or Services at any time without prior notice to USERS who violate these Terms.

    These conditions are subject to Spanish law. They are competent to any dispute arising from these conditions in the courts of Palma de Mallorca, except that, in accordance with Royal Legislative Decree 1/2007 of 16 November, by which the text is approved consolidated General Law for the Protection of Consumers and Users, the counterparty had the status of consumer or user, in which case the courts in the consumer's home country shall apply.

  14. 5VIAJES service uses SMS for confirmation or for customer notices regarding any contracted service, the service is soley for sending purposes and not reception, such that the customer is unable to send an SMS through that route, but can be contacted by telephone or email as contained in the paragraph CONTACT on the website.

  15. Under the provisions of the Organic Law of Protection of Personal Data, Law 15/1999 of December 13 (LOPD), 5VIAJES informs you that the data obtained through this form or contract will be included in an automated file called CUSTOMER, entered in the Register of the Agency for Data Protection and whose is responsible for this file is 5VIAJES S.L.U, you expressly consent to the processing of such data for the purpose of sending information by any means about our products, services, offers or special promotions for which we develop user profiles that allow us to make personalized offers.

    Please note that in accordance with the Data Protection Act you can exercise your rights of access, rectification, cancellation and opposition in writing to the above address.